Complaints procedure

Right to file a complaint

1. The User has the right to file a complaint with the Operator only for paid services exhibiting faulty performance which the Operator may have caused. A defect is considered identified once the User reports it in a verifiable manner. The Operator must investigate the cause without undue delay.
2. If the service exhibits defects, the User has the right to file a complaint at info@jobeu.org.
3. The User is obliged to familiarise themselves with the service upon purchase.
4. The User must report defects during the warranty period without undue delay after discovering them, otherwise the right to complain expires.
5. When filing a complaint, the User must provide identification data, a detailed description of the defect and a timeline of the issue.
6. The Operator or an authorised employee shall determine the method of handling the complaint no later than 30 days from the day it was filed.
7. The Operator shall issue confirmation of receipt. Electronic complaints will be handled in electronic form.
8. The User has no right to file a complaint for defects of which the Operator has informed them.

Expiration of the right to complain

The User's right to file a complaint with the Provider expires in the following cases:

• failure to prove the purchase of the service from the Provider,
• failure to report obvious defects immediately upon purchase or after their occurrence,
• expiration of the warranty period,
• damage to the service caused by the User,
• improper handling of the service, or use in violation of the general and specific rules for the Provider's servers and applicable Slovak legislation,
• due to force majeure,
• failure or unsuitability of the User's own technical equipment,
• incorrect procedure by the User when using technical equipment or the service,
• damage to or interference by the User with the technical solution of the service,
• interruption of local access or the connection provided by the internet service provider.